Privacy Policy

Effective Date: July 7, 2026

At Farral Decor, we value your privacy and are committed to protecting your personal information.

Information We Collect

We may collect:

Name
Email address
Phone number
Billing and delivery address
Project details
Payment information (processed securely through third-party payment providers)
Website usage data via cookies and analytics

How We Use Your Information

Your information is used to:

Respond to enquiries
Provide quotations
Process orders
Deliver products
Schedule installations
Improve our website
Send updates regarding your project
Provide customer support

Information Sharing

We never sell your personal information.

We may share information only with trusted partners involved in:

Shipping
Installation
Payment processing
Website hosting
Legal compliance

Cookies

Our website uses cookies to improve your browsing experience and analyze website performance.

You may disable cookies through your browser settings.

Data Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, or disclosure.

Your Rights

You may request to:

Access your personal information
Correct inaccurate information
Delete your data (subject to legal obligations)
Withdraw marketing consent

For any privacy-related requests, contact us at:

Email: info@farraldecor.com

Shipping & Delivery Policy

At Farral Decor, every handcrafted creation is carefully packaged and transported with exceptional care.

Delivery Timeline

Delivery times depend on:

Customization requirements
Production schedule
Delivery location

Estimated delivery dates will be provided after order confirmation.

White-Glove Delivery

Selected products include premium white-glove delivery, ensuring careful handling from our Hyderabad atelier to your location.

Installation

Where applicable, our expert installation team will coordinate installation appointments after delivery.

Delays

Unexpected delays caused by weather, logistics, or unforeseen circumstances may affect delivery schedules.

Customers will be informed promptly.

Returns & Refund Policy

Because every Farral Decor creation is handcrafted specifically for each customer, our return policy differs from mass-produced products.

Bespoke Orders

Customized products are:

Non-returnable
Non-exchangeable
Non-refundable

unless a verified manufacturing defect exists.

Damaged Products

If your product arrives damaged:

Notify us within 48 hours
Provide photographs
Do not attempt repairs

Our team will assess the issue and determine an appropriate resolution.

Manufacturing Defects

Verified manufacturing defects will be repaired, replaced, or otherwise resolved at our discretion.

Cancellation Policy

Custom Orders

Once production has begun, custom orders cannot be cancelled.

Standard Products

If applicable, cancellations are accepted only before dispatch.

Refunds (if approved) will be processed within 7–14 business days.

Installation Policy

Professional installation is available for eligible products.

Our installation specialists ensure:

Safe handling
Accurate positioning
Secure mounting
Final quality inspection

Customers are responsible for:

Providing safe site access
Ensuring wall suitability
Removing existing décor where necessary

Additional charges may apply if installation conditions differ from the original project scope.

Warranty Policy

Our commitment to craftsmanship continues after installation.

Warranty Covers

Manufacturing defects
Structural defects
Installation performed by Farral Decor (where applicable)

Warranty Does Not Cover

Accidental damage
Improper maintenance
Water damage
Chemical exposure
Natural wear and tear
Third-party installation
Unauthorized alterations

Warranty duration will be specified on your quotation or invoice.

Cookie Policy

We use cookies to:

Improve website performance
Remember your preferences
Analyze visitor behaviour
Enhance user experience

By continuing to browse our website, you consent to our use of cookies.

You can manage or disable cookies through your browser settings.

Payment Policy

Orders require an advance payment before production begins.

Accepted payment methods include:

Bank Transfer
UPI
Credit/Debit Cards (if available)
Other approved payment methods

The remaining balance is payable before delivery or as specified in your quotation.

Late payments may delay production or delivery.

Product Care Policy

To preserve the beauty of your handcrafted mirror or décor piece:

Clean using a soft microfiber cloth.
Avoid abrasive cleaners or harsh chemicals.
Keep away from prolonged moisture exposure unless specifically designed for wet areas.
Handle with care during relocation.
Schedule professional reinstallation if moved.

Proper maintenance ensures your bespoke piece retains its elegance for years to come.